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Save
  • All | Faqs | Product Description | Shipping or Payment | Customer Service Issue

  • I want to purchase color changing LED faucet, if I pay today can I get it sometime next week.

    do you have them on stock. and how much would be the shipping to East London.

    By cm Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thank you for your inquiry.
    For this one, it will shipping in 24 hours after your payment
    If you chose the expedited shipping , you can get them in 3-5 business days
    The shipping cost is automatically calculated by the system based on the shipping distance and the weight of the items.
    1. Please kindly select your desired product and quantity and add them to your shopping cart,
    2.scroll down the shopping cart page you will see " Estimate Shipping Cost", plsase click it and choose your shipping country,you will see the shipping cost
    Hope enjoy your shopping with Lightinthebox.

    By Alison Feb 01, 2013 Was this QA helpful? (0) (0)

  • where can i purchase adapter to hid the 2 holes on a 3 hole sink? i lost the instruction book

    pls send me another, i was very excited to receive the faucet in 1 day turnaround cant wait to have it installed

    By downtownslim Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thanks for your inquiry. Pls kindly click here for the deck plates: http://www.lightinthebox.com/c/deck-plates_4176.
    Hope you enjoy shopping here:

    By Smile Sep 28, 2012 Was this QA helpful? (0) (0)

  • Power consuption

    A friend has brought this faucet.
    I want to replace the battery case for a transformer 220V / 5 or 6V.

    Can you tell me the Intensity needed - 200mA, 400mA ?


    Best regards,
    Carlos Fernandes

    By Carlos Fernande Aug 15, 2016

    Reply(1)

    Please input your reply.

    So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    By lynn Aug 30, 2012 Was this QA helpful? (0) (1)

  • How to change the batteries?

    My new faucet of 3 months no longer lights up. I think I need to change the batteries. How do I do that? Where is the battery pack located?

    By Anne Peters Aug 15, 2016

    Reply(1)

    Please input your reply.

    Dear Anne Peters,
    LED light is powered by four AA batteries. We suggest you submit a message for your problems.
    1 Please log in your account first, and go to the "My Orders".
    2 Then click on the order number or "View Details", and you will go to the order details page.
    3 At the upper side of this order detail page you can see the blue link says "Ask About Customer's Duties".
    4 Please click on this link and write down all your concerns and request clearly.
    Our after sales customer service will reply you and help you within 1 working day.
    Hope you enjoy shopping here!:

    By Smile Jul 22, 2012 Was this QA helpful? (0) (0)

  • led blue not working

    as soon as I turn on starts as green hot works but blue worked for one day help please?

    By brian Aug 15, 2016

    Reply(1)

    Please input your reply.

    Dear brian,
    LED color changes according to water temperature. If the water tempature is lower than 30°, the LED light will be blue. If this does not work, please log in to “My Orders,” click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    By Smile Feb 13, 2012 Was this QA helpful? (0) (0)

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