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Customer Q&A
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All | Faqs | Product Description | Shipping or Payment | Customer Service Issue
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shipping
We placed an order and it then says the logicistic changed and to confirm? We can't click anything to do anything
By brittanymary7 Oct 11, 2016
Please sign in your account and go to ""My Orders"" and check your order status.
Here is our order status meaning for your reference:
http://www.lightinthebox.com/knowledge-base/c1192/a2968.html
If you still have any concerns about your order, please contact customer service for professional help. Here is a link on how to contact customer service:
http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
After they get your ticket, they will answer your questions within one business day.
Thank you for shopping with us.
By ana_remote Oct 11, 2016 Was this QA helpful? (0) (0)
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Concerning wrong item
I order money clips n they came on march 28, 2016 n costumer services put 2 peoplw names on the wrong clips. I order quantity of 2. Each clip was suppose to have 1 name on each. I need send back n redo. What is ur addres. Or can u send another with Archie on one clip n Murray on the 2nd clip.
By Shaquetta Aug 15, 2016
In your case, please contact customer service for professional help. Here is a link on how to contact customer service:
http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
After they get your ticket, they will answer your questions within one business day.
Thank you for shopping with us.
By ana_remote Mar 29, 2016 Was this QA helpful? (0) (0)
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Can we have them engraved with different names on each?
I would like to order 15 and would like to have them engraved for each guest individually, is that possible? Also, can we have the bride and grooms name and the date engraved on the back?
By Michelle Aug 15, 2016
1.Please fill the name you like and add them to your shopping cart one by one, then click the green button "Proceed to Checkout". All the chosen colors will be sent in the same order. Then you can got 15 piece with different names clips.
2.Sorry, we are not able to engrave the date on the back.
Thank you for shopping with us.By Alison Jul 29, 2015 Was this QA helpful? (1) (0)
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can personalisation be bride and groom names and a date for a wedding gift for groomsmen?
Can the area where 'Jonathan' is written be altered to accommodate bride and groom names and wedding day date for keepsake gifts for male family and wedding party?
By jennifer Aug 15, 2016
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