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  • All | Faqs | Product Description | Shipping or Payment | Customer Service Issue

  • Do you make a free standing tub faucet that has the same finish as this shower fixture?

    Hello! I would like to order a shower faucet and a free standing tub faucet to go with a claw foot bathtub. Do any of your freestanding tub faucets have the exact same color finish as this shower faucet set?

    By CARLA WHITT Oct 13, 2023

    Reply(1)

    Please input your reply.

    Hello, we are sorry, we could not find the item you are looking for, please check similar ones: https://www.lightinthebox.com/c/outdoor-shower-fixtures_111473?prm=1.3.54.0
    Thank you for shopping with us!

    By Lucia Oct 13, 2023 Was this QA helpful? (0) (0)

  • Will this work in australia

    Just need specifications to give my plumber

    By Suzanne Jan 14, 2023

    Reply(2)

    Please input your reply.

    Hello. Please check the water inlet hoses selection on this link according to the different countries:
    https://li0.rightinthebox.com/images/dfp/201804/LITB_c241_20180112_9806_s_en.jpg?1
    The thread standard is G1/2". Please consult your local plumber if you need any additional adapters, connectors, fittings and/or valves.
    Please check this compatible kitchen sink compatibility:
    https://li0.rightinthebox.com/images/dfp/201203/37449_m_5_en.jpg?45
    Please consult your local plumber if you need any additional adapters, connectors, fittings and/or valves.
    Thank you for shopping with us.

    By Lucia Jan 14, 2023 Was this QA helpful? (0) (0)

    Hello. Please check the water inlet hoses selection on this link according to the different countries:
    https://li0.rightinthebox.com/images/dfp/201804/LITB_c241_20180112_9806_s_en.jpg?1
    The thread standard is G1/2". Please consult your local plumber if you need any additional adapters, connectors, fittings and/or valves.
    Please check this compatible kitchen sink compatibility:
    https://li0.rightinthebox.com/images/dfp/201203/37449_m_5_en.jpg?45
    Please consult your local plumber if you need any additional adapters, connectors, fittings and/or valves.
    Thank you for shopping with us.

    By Lucia Jan 14, 2023 Was this QA helpful? (0) (0)

  • Proof of Australian standard

    Can you provide proof of Australian standards for the tapware? Saying it complies isn’t enough for my plumber or certifier. Is there a document or not?

    By Bree Carter Sep 02, 2022

    Reply(1)

    Please input your reply.

    Hello Bree. Thanks for your interest in our products and services.
    It doesn't come with an Australian certificate, and you can choose the other countries option on the menu on the right side of the photo.
    We hope you enjoy shopping with us.

    By Matheus Sep 02, 2022 Was this QA helpful? (0) (0)

  • Is this Australian standard with WaterMark stamp?

    Hello I bought this shower head which I love but my plumber is concerned it has no WaterMark stamps which indicates that it meets Australian standards. Can you confirm either way please?
    Thanks Bree

    By Bree Carter Aug 23, 2022

    Reply(1)

    Please input your reply.

    Hello Bree. Thanks for your interest in our products and services.
    This product is compatible with all Australian standards and can be installed very easily. It doesn't come with the Australian watermark.
    To get the proper version, please choose "other countries" and check the compatibility list here:
    https://li0.rightinthebox.com/images/dfp/201804/LITB_c241_20180112_9806_s_en.jpg?68

    We hope you enjoy shopping with us.

    By Matheus Aug 23, 2022 Was this QA helpful? (0) (0)

  • shower

    Hi had one of your retro rain showers for a little while they are great! and noticed water leaking from one side the other day. When i dismantled it I then noticed this internal nut is cracked. It looks like metal fatigue failure as its on the hot tap side.

    Can i get one of these as a spare part please?

    Its sits inside behind each water handle

    By Bruce Feb 21, 2022

    Reply(1)

    Please input your reply.

    Dear Bruce,

    We are sorry to hear that, please kindly understand we need more information to ask the supplier to help, could you please kindly tell us the order number first?

    or you can login your account to submit a ticket? our customer service will follow up your case and help.

    Best Regards,
    Customer Service

    By mengqian Feb 21, 2022 Was this QA helpful? (0) (0)

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