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  • All | Faqs | Product Description | Shipping or Payment | Customer Service Issue

  • Spacing between handles standard?

    I’m wanting to order your shower/tub combo faucet system in brass for my claw foot tub and wonder if the distance between the handles is standard? I’ve an old one to be replaced. The product is above. Thank you in advance.

    By Kate Gillis Jan 22, 2023

    Reply(1)

    Please input your reply.

    Hello it is 18cm please check the picture: https://litb-cgis.rightinthebox.com/webp_desc_image/202208/bps/desc/inc/hdaoyf1660733497717.jpg?com=1&fmt=webp&v=1
    Can we help you with anything else? Please do not hesitate if you need us.

    By Lucia Jan 22, 2023 Was this QA helpful? (0) (0)

  • Is it Raw Brass?

    A person asked if it is raw brass. Raw brass gets fingerprints easily. This says no fingerprints, but the answer was that this is raw brass. Can you confirm?

    By Raw Brass? Sep 26, 2022

    Reply(1)

    Please input your reply.

    Hello. Thanks for your interest in our products and services.
    This exposed shower faucet set is made of premium brass, antique brass finish resists corrosion in humid environments, ensures durability and dependability, and better longevity.
    We hope you enjoy shopping with us.

    By Matheus Sep 26, 2022 Was this QA helpful? (0) (0)

  • Swivel? adjustable?

    Does the tub faucet swivel? Is the height of the handheld adjustable?

    By Sarah Dec 02, 2022

    Reply(1)

    Please input your reply.

    Yes, The tub faucet can swivel and the height is adjustable
    We hope you enjoy shopping with us.

    By Matheus Aug 15, 2022 Was this QA helpful? (0) (0)

  • Pipe Thread

    What kind of threading do the pipes have for the exposed pipe leading up to the shower head? We will need to purchase an extender. Is an extension available?

    By Stacey Dec 15, 2021

    Reply(1)

    Please input your reply.

    Hello. Please check the water inlet hoses selection on this link according to the different countries:
    https://li0.rightinthebox.com/images/dfp/201804/LITB_c241_20180112_9806_s_en.jpg?1
    The thread standard is G1/2". Please consult your local plumber if you need any additional adapters, connectors, fittings and/or valves.

    it comes with all necessary accessories for installation. Featured with durable ceramic valves ensuring there are no water leaks. Available to work more than 600,000 times at a water temperature of 90 degrees. High quality material and finishing tested at a high water pressure of 1.6Mpa
    Please check this compatible kitchen sink compatibility:
    https://li0.rightinthebox.com/images/dfp/201203/37449_m_5_en.jpg?45
    Please consult your local plumber if you need any additional adapters, connectors, fittings and/or valves.
    Thank you for shopping with us.

    By Lucia Dec 15, 2021 Was this QA helpful? (0) (0)

  • Where is my order confirmation?

    I paid for this item and made an order with 2 more items less than an hour ago.. the money got deducted from my bank account but I didn't receive a confirmation email from you and can't find any order in my Orders list!!!!!

    By Hatem Al Khdour Aug 20, 2021

    Reply(1)

    Please input your reply.

    Thank you for your message, dear client. In this case please log in to your account on our site and go to My Order; then, click the related Order Number that you need help with to submit a ticket for customer service. This is the link for contacting customer service: https://www.lightinthebox.com/r/contact-us.html?prm=1.34.75.0. Please click on "submit ticket". They will be glad to provide professional help within 24 hours.

    By Marcos Rafael Aug 20, 2021 Was this QA helpful? (0) (0)

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