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  • All | Faqs | Product Description | Shipping or Payment | Customer Service Issue

  • What color is the Model wearing?

    What color is the model wearing?

    By Loi Jan 04, 2017

    Reply(1)

    Please input your reply.


    Shown Color: Ivory

    By hangyu Jan 04, 2017 Was this QA helpful? (0) (0)

  • customize

    This dress doesnt ask for arm size. what if the dress fits but I Cant put my arms in the sleeves due to large arms

    By dtyheisha1 Dec 12, 2016

    Reply(1)

    Please input your reply.

    For the sleeve size, please contact customer service and tell them your special request once your order has been placed. Please log in to your account on our site and go to My Orders; then, click the related Order Number that you need help with to submit a ticket to customer service. They will be glad to provide professional help.

    By Lucia Dec 12, 2016 Was this QA helpful? (0) (0)

  • Can I have this dress in black?

    Please Can I have this dress in black?

    By Colours Aug 15, 2016

    Reply(1)

    Please input your reply.

    We are sorry, only the colors listed are available. Thank you for shopping with us

    By Lucia Aug 15, 2016 Was this QA helpful? (0) (1)

  • Custom v ordering multiples to try on

    Hi, How long does it take to make a dress according to my measurements? I'm very petite and depending on how a garment is made I may wear a 2, 4, 6, or even an 8. I'm also curvy for my 5' height pear-shaped. Often I have to try on multiple sizes to find the right one. I was not able to click on your return policy link.I would be grateful for any suggestions. Thank you.

    By Robbin Aug 15, 2016

    Reply(1)

    Please input your reply.

    1. Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing time will be displayed right above the "add to cart" button. Then it could be shipped out.
    Shipping time depends on the paid shipping method:
    Expedited Shipping: 3-5 business days
    Standard Shipping: 6-8 business days
    Super Saver Shipping: 10-20 business days
    2. If you order standard sizes from the drop down menu, the length is according to size chart. But if you order in "Custom measurements", an extra 5cm approximately 1.97" will be added to the length to fit for high heels height.
    3. If there is a quality problem we can arrange a refund or replacement for you.
    Please refer to our return policy:
    http://www.lightinthebox.com/index.php?main_page=return_policy
    We hope you enjoy shopping here with us.

    By Vivien Mar 07, 2016 Was this QA helpful? (0) (0)

  • Sleeves

    Can I have the sleeves longer?

    By Hine Aug 15, 2016

    Reply(1)

    Please input your reply.

    Each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.
    Please feel free to contact me if you have other questions.

    By Jennifer Dec 06, 2015 Was this QA helpful? (0) (0)

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