Q&A for Nuckily Men's Cycling Jacket Rain Jacket Packable Waterproof Windproof UV Protection Bike Jacket Windbreaker Mountain Bike MTB Road Bike Cycling City Bike Cycling Black White Yellow Bike Wear

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All | Faqs | Product Description | Shipping or Payment | Customer Service Issue
Refund policy?

Hi,

What’s your return policy?

By Katy Chapple Nov 11, 2020

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Hello, don't worry, if there is a quality problem or error on our side we can arrange a refund or replacement for you.
Please refer to our return policy: https://www.lightinthebox.com/nh/Return-Policy.html

By Lucia Nov 11, 2020 Was this QA helpful? (0) (0)

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Pricing

It wasn’t shipping cost I hadn’t got that far.
The cost advertised was $18 and the checkout price was $28. I see now that the price has been changed both on here and google search. Very disappointed as I was ready to purchase but not now as there was a big price difference.
Thank you

By Lisa Sep 02, 2018

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The product is considerably reduced from its original price during the promotion period.
After the promotion ends, it will be back to the original price.
Thank you for shopping with us! :

By Karina Sep 02, 2018 Was this QA helpful? (0) (0)

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Price

Why is the price different when I put items in my cart price shown is $18.89 but when I put it in my cart it is over $28???

By Lisa Sep 01, 2018

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Dear Customer,
Shipping cost are calculated based on weight of the order and shipping distance. Here is a link for your reference about how to calculate shipping cost:
http://www.lightinthebox.com/knowledge-base/c1229/a3018.html
Best regards,
customer support

By Fabio Sep 01, 2018 Was this QA helpful? (0) (0)

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is this item shipped from within Canada? If not what are the tax/duty charges?

Is the item below shipped from within Canada? If not what are the tax/duty charges?

Nuckily Men's Cycling Jacket Bike Jacket / Windbreaker / Raincoat Waterproof, Quick Dry, Windproof Patchwork Polyester Green Bike Wear

By Bob C Jun 12, 2018

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Dear customer,
The tariff charge depends on the import policy of your country. We are located in China. For specific details about the import policy, please consult with your local Customs about the specifics of such policy.
Thank you for shopping with us.
Best regards,
customer support

By Fabio Jun 12, 2018 Was this QA helpful? (0) (0)

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Shipping servides

Do you have a faster shipping service than 20-25 days service? If so, how can I request that service..?

By Fekix Aug 15, 2016

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If you would like your order be shipped through one certain carrier, please contact customer service once your order has been placed.
Please log in to your account on our site and go to My Orders; then, click the related Order Number that you need help with to submit a ticket for customer service. They will be glad to provide professional help.

By Vivien Dec 21, 2015 Was this QA helpful? (0) (0)

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