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Customer Q&A
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All | Faqs | Product Description | Shipping or Payment | Customer Service Issue
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Return Policy for Dress
Hi! I love this dress and wanted to buy it in 2 sizes US8 and US10 to see which one fits better. It looks like it is considered a final order even though I am not adding in custom measurements. Would I be able to return this dress if ordered? Thank you!
By Nicole Clemens Jul 28, 2023
Thank you for contacting us regarding our return policy.
We appreciate your interest in our products and are pleased to provide you with an overview, please refer to our website: https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
if there is a quality problem or error on our side we can arrange a refund or replacement for you and we pay the shipping fee.
but if the return reason is personal this item is not returnable, as even standard-size dresses are made to order for each customer.
The nature of these items even the standard sizes means our cancellation and return policy is stricter than other items, so it's important to order carefully.
Thank you for choosing Light in the Box
We strive to provide exceptional products and service, and we look forward to serving you.
Best regards,
Pre Sales Support.
By Lucia Jul 28, 2023 Was this QA helpful? (0) (0)
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Can find the same dress with short sleeves
Hello we're sorry we only have tis model without sleeves, but it's very beautiful right?
If you need short sleeves dresses we also recommend these other models on this link,of short sleeves
It's a wonderful way to find exactly what you're looking for:
https://www.lightinthebox.com/n/short-sleeve-cocktail-dresses_c2049?ns=v7109t0&prm=1.2.215.0
Thank you for shopping with us!By Lucia Apr 27, 2021 Was this QA helpful? (0) (0)
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Color of dress
On item #02262908, there is a picture with an aqua dress. What color square should match it? I don’t see one that color.
By Jen Markham Jan 20, 2020
Hello,
the color shown in the picture is Sky blue.
Sorry, the pictures shown on our website are all we have now. We will improve our service in the future to provide more information for you.
Please refer to the following link to check out the color chart for more details:
http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
Thank you for shopping with us!By CS Jan 20, 2020 Was this QA helpful? (0) (0)
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Your color choices seem to be missing one, is it still available?
In scrolling thru the photos, it appears you have a darker gray available. However, I do not see it in the color choices. Is it still available or is this what you are calling silver?
The dress look beautiful online and I just need some clarification about color before placing an order blindly.
Thanks.By Connie Mar 01, 2018
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I want to add an other review with a picture. But it won't let me. How can I do this
I already left a review. But now I want to add a picture how can I do this?
By Rosemari Dec 07, 2017
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