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Customer Q&A
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All | Faqs | Product Description | Shipping or Payment | Customer Service Issue
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what software do i use to get the camera's to work on my iphone..?
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Where do I get the hard drive, the system came without one.
I bought the OUKU 4CH Home Security DVR CCTV, however after I installed the cameras and went to hook up the DVR we discovered there was no hard drive in the DVR. How do I get one and what type do I buy.
By Darrell Aug 15, 2016
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Where do I find information on setting up this system to view on my iPhone?
How do I set up my new network dvd system so I can monitor the cameras with my iPhone? Thank you.
By Mark Sutton Aug 15, 2016
Please find iPhone setting instruction on this link:
https://www.lightinthebox.com/download/160c1006-1e5c-45c7-a442-a6dc4b085963
For further questions, please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.By Dale Feb 19, 2014 Was this QA helpful? (0) (0)
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I attached a 3.5 1tb harddrive inside the CCTV enclosure, how do I transfer the video?
Sorry for the problem made to you. In your case, you need to contact our Customer Service who is in charge of your order processing and shipment. You can follow the steps to contact the customer service for your problem:
1.Please move your mouse to "My Account" and click "My Order" after you log in your account with us. And click the order number or view details you need to help with
2. Then at the order details page, you will find a link in red, saying "ask about customs duties" with a yellow "?" mark just above the green bar.
3. Please click on the link and fill in the message box with your concerns in detail about your order there.
4. After you finish writing, please click the Next button below and then confirm and submit your ticket.
You will get a ticket ID later for you to track in My Tickets in your account. Our customer service will and must look into your case and reply you within 1 working day.
Sorry for the trouble and thanks for your understanding!
By Alex Jan 28, 2013 Was this QA helpful? (0) (0)
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why do you say your 4 chanell CCTV has a hard drive whjenh it DOES NOT- On some lines you tell peo